Closing Your Account at Casino Smokos

How Account Closure Works at Casino Smokos

We ask players to contact our support team directly to request closure of a Casino Smokos account. Because our general terms require identity and account verification, we may ask for documents to confirm ownership of the account and the payment methods linked to it before any closure or final payout is processed.

What happens to your balance

Any real-money balance in good standing remains yours and is subject to the same verification checks as a normal withdrawal request. Bonus balances work differently: our policy sets a default bonus balance expiry of 5 days after activation unless an individual promotion states otherwise, so an unused bonus amount can expire before closure is even requested.

If wagering on an active bonus has not been completed — our general bonus policy describes a wagering requirement of usually 40x — that bonus balance is typically forfeited rather than paid out when an account is closed.

Closure and Balance Rules at a Glance

The table below sets out the specific conditions that apply to a balance when a Smokos account is closed.

In short, real-money funds are protected by verification rather than lost, while an unfinished bonus balance is the part most likely to disappear on closure.

Reopening or Reversing a Closure

We treat a closure request as something to confirm carefully, since it affects both the cash and bonus side of an account differently. Once a bonus balance has expired under the 5-day default or been forfeited due to unfinished wagering at usually 40x, that amount cannot be recovered even if the account is reopened later.

Real-money funds that passed our verification checks are not affected by closure itself — they belong to the player and are paid out through the same process as a standard withdrawal. If questions come up about documents needed or the status of a pending request, our support channel is available at responsible@smokos.com.

Players who are considering closure for gambling-control reasons rather than simply wanting to stop playing may prefer to look at the dedicated self-exclusion options instead, which are built for that purpose. For everything else about how deposits and payouts are handled day to day, our banking page covers the accepted methods.