Ways Smokos Keeps Your Account Data Safe

Privacy Policy and Data Protection at Smokos

When players register with Smokos Casino Australia, we collect the account and payment details needed to open and verify an account. This includes identity information and the payment details used for Visa, Mastercard, Bank transfer and Apple Pay deposits and withdrawals. We process this data to confirm who is playing, to confirm who owns the payment method used, and to run the fraud checks that our terms require before a withdrawal is released.

Why we carry out verification

Our account terms require identity and account verification along with payment-ownership checks. This means the card, bank account or Apple Pay wallet used to fund an account must belong to the account holder. These checks exist to stop unauthorised use of a payment method and to protect the funds held in a player account.

Players who have questions about how their information is handled, or who need assistance related to gambling-control matters, can reach our support team at responsible@smokos.com. For details on how account access itself works, see our page on signing in and account access.

What Verification Checks Involve

Before funds move in or out of an account, a short set of checks confirms the data we hold is accurate and belongs to the player.

• Identity verification: confirming the account holder matches the person requesting access or a withdrawal.
• Payment-ownership checks: matching the Visa, Mastercard, Bank transfer or Apple Pay method on file to the account holder.
• Fraud screening: reviewing account and payment activity to prevent unauthorised use of a payment method.

These checks sit alongside the broader safety measures described on our security page, and they apply to the payment methods listed on our banking page.

Managing Your Data and Closing an Account

The data held on an account is tied directly to the verification and payment checks described above. We do not use this information beyond confirming identity, confirming payment ownership and screening for fraud as our terms set out.

Players who decide to stop playing can request that their account be closed. What happens to any remaining balance, and the steps involved, are explained on our closing an account page. We recommend reviewing that process before submitting a closure request, since it covers what is required on our side once a request is received.

For questions about how the information on an account is used, or to raise a gambling-control concern directly with us, players can write to responsible@smokos.com.